FAQ

👤 Registration and Account

How do I create an account on iizii.pl?

👉 Click “Register” in the top-right corner of the page and fill in your personal and delivery information. It only takes a few minutes.

I forgot my password. How can I reset it?

👉 On the login page, click “Forgot password?”, enter your email address, and follow the link you receive to create a new one. 

Why register an account?

👉 Registered customers get access to our Loyalty Program, special promotions, faster checkouts, and the ability to track orders.

📦 Orders and Payments

How do I place an order?

1. Open the product page and review all details.

2. Select product options (if any) – e.g., size, color.

3. Click “Add to Cart.”

4. Open your cart, review items and quantities.

5. Proceed to checkout and enter your shipping and payment details.

6. Confirm your order.

How do I know my payment went through?

👉 You'll receive an order confirmation by email once payment is successful.

🛒 Cart and Discount Codes

Can I save items in my cart for later?

👉 Yes, but prices and availability may change. We recommend purchasing sooner to secure your items.

Can I use a discount code?

👉 Yes – enter your promo code at checkout in the designated field and click “Apply.”

How can I change item quantity in the cart?

👉 Use the “+” and “–” buttons in the cart view.

What if an item is out of stock?

👉 It will be marked as unavailable. You can save it to your wishlist and check back later.

What information is needed for delivery?

👉 Enter your full and correct address to avoid delays in delivery.

What payment methods are accepted?

👉 We accept Google Pay, Apple Pay, PayPal, credit/debit cards, bank transfers, and other local options.

How do I confirm my order?

👉 After reviewing your cart and entering payment, click “Confirm Order” or “Pay.”

Will I receive an order confirmation?

👉 Yes, you’ll get an email with all order details, including delivery time and tracking info.

🚚 Delivery and Shipping

What delivery options are available?

👉 We ship exclusively via DHL with standard delivery time of 7–10 business days.

Why do products have different shipping times?

👉 Some items may require different handling, but all are delivered by DHL.

How do I track my order?

👉 You’ll receive a tracking number by email once the order is shipped.

Can I pick up my order in person?

👉 No, in-store pickup is not available at this time.

Can I change the shipping address after placing the order?

👉 Yes, but only before the order is shipped. Please email us ASAP at 📩 info@iizii.pl

Do you offer wholesale pricing?

👉 Yes – for wholesale inquiries, email 📩 sales@iizii.pl

🔁 Returns and Exchanges

How can I return or exchange an item?

👉 You have 14 days to return or exchange an item. Email 📩 returns@iizii.pl to start the process.

Who pays for return shipping?

👉 If the item is damaged or incorrect – we do. Otherwise, the customer is responsible.

🛠️ Warranty and Repairs

Do your products have warranty?

👉 Yes, all products come with a manufacturer warranty. Details are listed on each product page.

How do I request a warranty repair?

👉 Contact us at 📩 warranty@iizii.pl with product details, serial number, and a short issue description.

🔐 Data Protection

What data do you collect and why?

👉 We collect personal info (name, address, phone, email), payment details (processed securely), and order history.

👉 This is used for processing orders, improving service, and communication.

Is my data shared?

👉 Only with logistics partners (like DHL) to fulfill orders – always in accordance with GDPR.

What are my rights under GDPR?

• Right to access

• Right to correction

• Right to deletion

• Right to restrict processing

• Right to data portability

📩 Contact and Support

How can I contact customer service?

👉 Use our website chat or email 📩 info@iizii.pl

What are your customer service hours?

👉 Monday to Friday, 9:00 – 18:00 (CET)

👉 Online store open 24/7, including weekends & holidays.

My question isn’t listed here – what should I do?

👉 Simply email 📩 info@iizii.pl and we’ll respond as soon as possible.